Further assistance
For questions not answered here, contact the house.
Orders & Payment
We accept Google Pay, major credit and debit cards, PayPal and Klarna. Available payment methods are shown at checkout and may vary depending on your location.
Payment is taken when your order is confirmed, or according to the terms of your selected payment method, such as Klarna.
Delivery
Yes. International delivery is available to selected destinations. Available shipping methods and costs are shown at checkout.
Orders are normally dispatched within 1–2 business days. Orders placed during the weekend will be dispatched from the following Monday.
Complimentary shipping is available within Sweden. For orders to other countries, shipping costs are displayed at checkout before payment. Orders are sent with PostNord. Depending on the destination, you may choose home delivery or collection from a service point.
All orders are shipped with PostNord. Depending on the destination, you may choose home delivery or collection from a service point. Once your order has been dispatched, you will receive tracking information by email.
Please contact us as soon as possible if you need to change your delivery address. We can update it as long as your order has not yet been dispatched. Once the order is in transit, changes may no longer be possible and must be arranged directly with the carrier.
If your delivery is delayed beyond the expected timeframe and you have not received an update from us, please contact the house. We will provide the latest information and assist you until your order arrives.
Returns
When purchasing from our website, you have a statutory right to withdraw from your purchase within 14 days, starting the day after you receive the item. To initiate a return, please contact the house before sending the item back.
The piece should be returned in its original condition, with no signs of use beyond what is necessary to examine it. Please return all included accessories and protective packaging.
Contact the house within 14 days of receiving your order and provide your name, email address, order number and the piece or pieces you wish to return. We will then provide you with return instructions.
The return must be sent within 14 days of notifying us. Please package the piece securely, preferably using its original protective packaging, and retain proof of postage until the return has been completed.
When exercising your right of withdrawal, you are responsible for the cost of return shipping. Please package the piece securely and retain proof of postage until the return has been completed.
Claims
If you discover a fault, please contact the house as soon as possible. Include your name, email address, order number, a description of the issue and clear photographs. We will review the matter and guide you through the next steps. Please do not return the piece before receiving return instructions.
We will review your claim and contact you with the next steps. If the claim is approved, we will repair or replace the piece where possible. If neither option is possible or reasonable, you may be entitled to a price reduction or refund in accordance with applicable consumer law.
If a return is required as part of an approved claim, Kungberg will cover the return shipping cost. Please contact the house before sending the piece back, and we will provide return instructions.
Product Care
Store your piece in its protective bag, away from direct sunlight, moisture and excessive heat. Care requirements vary depending on the materials used. Please contact the house before applying any cleaning or protective products.
Materials vary between models and may include leather, cork fabric, cotton, acrylic or jute yarn, satin lining and metal hardware. Each material is selected for its texture, structure and suitability for the design. Where used, leather and cork are sourced from suppliers within the EU. Exact material details are listed on each product page.
Each piece is individually created in small numbers. Natural variations in leather, cork and yarn may result in subtle differences in tone, texture and thickness. These variations give every piece its individual character, while the design and quality remain consistent.
Private Assistance
The easiest way to reach us is through our contact form. We aim to respond within 1–2 business days.